Terms & Conditions

DISCLAIMER

ALWAYS FRESH BBQ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THIS WEBSITE OR ANY OF ITS CONTENTS FOR ANY PURPOSE.

ALWAYS FRESH BBQ DISCLAIMS ANY SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability and fitness for a particular purpose

• Title and non-infringement of intellectual property rights

• Accuracy or completeness of any information on this website

ALWAYS FRESH BBQ shall not be liable for any special, indirect, or consequential damages, including but not limited to:

• Loss of data, profits, or use of the website

• Delays, inaccuracies, or errors in content

• Technical inaccuracies or typographical errors

Pricing and availability are subject to change at any time without notice.

LIMITED LIABILITY

Unless expressly indicated on this website, Always Fresh BBQ, its management, employees, and representatives shall not be responsible for any damages arising from or related to the use of this website.

This limitation of liability applies to all types of losses, including but not limited to:

• Compensatory, direct, indirect, or consequential damages

• Loss of data or profit

• Loss or damage to property

• Claims by third parties

LINKS TO EXTERNAL WEBSITES

This website may contain links to third-party websites that are not owned or operated by Always Fresh BBQ. These links are provided for convenience only, and Always Fresh BBQ makes no representations, guarantees, or endorsements regarding their content or security.

CANCELLATION POLICY

Deposit & Booking

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A non-refundable deposit of 50% of the estimated total is required to confirm and reserve your catering date. This deposit will be applied toward your final invoice.

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Cancellation Deadline

Written notice of cancellation must be provided at least 14 days before the scheduled event date. Cancellations made within 14 days will be charged the full invoice amount.

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Rescheduling

• We will do our best to accommodate rescheduling requests based on availability.

• If we cannot accommodate the new date, your deposit will be forfeited.

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Final Guest Count

• A final guest count is required at least 7 days before the event date.

• Any decrease in guest count after this deadline will not reduce the final cost.

• Any increase or failure to provide a final count within 72 hours of the event will result in late fees.

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Force Majeure

In the event Always Fresh BBQ is unable to perform its catering services due to circumstances beyond its control; including but not limited to extreme weather, natural disasters, government restrictions, vehicle accidents, truck breakdowns, equipment failure, or medical emergencies.

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Weather-related cancellations will result in the deposit being forfeited to Always Fresh BBQ, while non-weather-related incidents will result in the deposit being refunded in full.

By proceeding with a booking, the client acknowledges and agrees to waive any and all claims for additional compensation, reimbursement, or damages—including, but not limited to, venue costs, rental losses, or reputational impact—arising from such cancellations or service disruptions.

PAYMENT TERMS & CONDITIONS

Payment Due Date

All invoices are due within 24 hours from the date issued unless otherwise specified.

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Final Payment on Arrival

Clients may opt to make their final payment upon arrival on the day of the event; however, no services, including setup, food preparation, or serving, will begin until the full balance is paid and confirmed.

We strongly recommend completing final payment at least 24 hours in advance to avoid delays. By choosing to pay on arrival, the client agrees that Always Fresh BBQ is not liable for any delays to service or event flow resulting from pending payment.

Late Payment Interest

• A 23.99% monthly interest rate will be applied to overdue invoices after 30 days.

• Interest is cumulative for up to 180 days.

Grace Period

A 30-day grace period may be granted only if requested and approved in writing prior to your event date. If approved, no interest will accrue during this period. However, once the grace period ends, interest will be retroactively applied from the original invoice due date. Grace period requests made after the event date will not be considered.

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Accepted Payment Methods

We accept payments via:

• Zelle

• ETF (Electronic Fund Transfer)

• Credit card

• Cheque

• Cash

Currency

All payments must be made in USD (United States Dollars) as specified on the invoice.

Payment Confirmation

Once payment is processed, a confirmation email/receipt will be sent.

Disputed Charges

If you believe there is an error in your invoice, notify us within 5 business days of receiving it. Failure to do so will be considered an acknowledgment of the invoice’s accuracy.

Collections & Legal Action

• If payment is not received within 90 days, we may engage a collection agency to recover the outstanding amount.

• Legal action may also be pursued, which could result in additional costs for the debtor.

Payment Allocation

If multiple invoices are outstanding, payments received will be allocated to the oldest invoice first, unless specified otherwise.

Refunds

Refunds will be issued in accordance with our refund policy and applicable laws.

Credit Hold

Failure to make timely payments may result in your account being placed on hold, affecting future purchases or bookings.

Change of Payment Terms

We reserve the right to amend these terms with prior notice. Any changes will be communicated via email or other appropriate channels.