Refund Policy
Always Fresh BBq Catering Miami
Corporate Events
School BBQ
Employee Appeciation
Birthday Partys
Weddings
1. OVERVIEW
At Always Fresh BBQ, we are committed to providing exceptional service and high-quality, flame-grilled meals. Due to the nature of our catering services, all sales are final, and refunds are subject to the terms outlined below.
2. DEPOSITS & CANCELLATIONS
NON-REFUNDABLE DEPOSIT
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A 50% non-refundable deposit is required to secure your catering booking.
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This deposit ensures your event date, staffing, and ingredient preparation.
CANCELLATION POLICY
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Cancellations made 14+ days before the event: No additional charges, but the deposit is non-refundable.
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Cancellations made within 14 days of the event: Full payment is required, and no refunds will be issued.
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If cancellation is due to extenuating circumstances (e.g., natural disasters, venue closure, government restrictions, equipment failure or injury), we will work with you to reschedule your event, but deposits remain non-refundable.
RESCHEDULING POLICY
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Clients may request to reschedule their event, subject to availability.
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If we are unable to accommodate the new date, the deposit will be forfeited.
3. REFUNDS FOR SERVICES RENDERED
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Once catering services have been provided, no refunds will be issued.
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If you are unsatisfied with your order, please contact us within 24 hours of your event, and we will review the concern. Resolutions are offered at our discretion.
4. REFUNDS FOR OVERPAYMENTS OR ERRORS
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If a duplicate charge or overpayment occurs, we will issue a full refund for the excess amount.
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Refunds will be processed within 5-7 business days via the original payment method.
5. FORCE MAJEURE (UNFORESEEN EVENTS)
In the event Always Fresh BBQ is unable to perform its catering services due to circumstances beyond its control; including but not limited to extreme weather, natural disasters, government restrictions, vehicle accidents, truck breakdowns, equipment failure, or medical emergencies.
Weather-related cancellations will result in the deposit being forfeited to Always Fresh BBQ, while non-weather-related incidents will result in the deposit being refunded in full.
By proceeding with a booking, the client acknowledges and agrees to waive any and all claims for additional compensation, reimbursement, or damages—including, but not limited to, venue costs, rental losses, or reputational impact—arising from such cancellations or service disruptions.
6. CONTACT
For any refund-related inquiries, please contact us at:
EMAIL: sales@alwaysfreshbbq.com
LAST UPDATED: MARCH 7, 2025